WestbrookOnline F.A.Q.

What is WestbrookOnline?

WestbrookOnline is an exciting and new way to find groups to join, monitor your giving and update your contact information all online twenty four hours a day, seven days a week. In the future you will be able to register for upcoming events, check church calendars and obtain year end giving statements.

How do I access WestbrookOnline?

WestbrookOnline is an internet based system that uses a secure username and password for access. If you have registered for an event online already and have a username and password, you can login by clicking here.

How do I access WestbrookOnline on my smartphone?

There are mobile apps for Android and iPhone/iPad. Simply download the ChurchLife app from your App Store, or click one of the links below, and login using your email address and password. If you are asked for it, the site number for Westbrook is 157642.

Church Life for iPhone/iPad
Church Life for Android

How do I get a username and a password?

It’s easy. Just click here then click on the next link to “Need a login” and enter your email address and first and last name. WestbrookOnline will first verify that you are in the church data base and then send you an email with a username and a startup password. Use the username and password to log in and create a permanent password; you may find it easier to copy and paste the password from the email. You must enter the login and password EXACTLY as it appeared in the email. Once you have a username and password you can use westbrookchurch.org/westbrookonline/login at any time day or night.

If you encounter problems, we may not have your correct email in the church database, so please email Daisy Simeon at [email protected] to update your email address so that you can log in.

How does WestbrookOnline protect my security?

Users must sign in with a valid username and password. When signing in for the first time, you must enter first name, last name and email address. This information must match your information in the church database. Each person is then sent an email with their username and unique password. This keeps other people from being able to sign in as someone else because the email goes to the person in the database not the person attempting to sign in.

All transactions on WestbrookOnline are encrypted between the users and WestbrookOnline. Firewalls and intrusion detection software block unauthorized access.

I am not a regular attender but have registered for events in the past and I’ve forgotten my password and/or user name. How do I login?

There are a couple of ways. One is to click forgot your password or user name on the login screen.

The second way is to email Daisy Simeon at [email protected] to update your email address so that you can log in. Or, if you prefer, you may call the church office at (630) 759-4320.

Who can see information on WestbrookOnline?

Only the registered user has access to their information and it requires a username and password for access.  Secondly, you can control what directory information is displayed to others in WestbrookOnline. Under your Account Settings, you can adjust your Personal Preferences for Family and/or Individual information.

What if I lose or forget my password?

That’s not an uncommon thing to happen. Click forgot your password or user name on the login screen.

Can I reset my password?

Certainly. Once you have logged in, go to “My Personal Preferences” page and choose “Change My Password”. Password changes are immediate.

What if I have more questions about WestbrookOnline?

You can email Daisy Simeon at [email protected]. If you prefer, you may call the church office at (630) 759-4320.

Click here to return to WestbrookOnline main page.

Translate »